Informações Úteis

If you need medical assistance call the local Health Centre. Hospital Emergency Units should only be used in case of an emergency (serious trauma, poisoning, burns, heart attacks, strokes, breathing problems, etc.).

In the event of an accident or illness during a visit to Portugal, citizens of the 27 countries of the European Union, Iceland, Liechtenstein, Norway or Switzerland have access to free or moderated health care (the same benefits as Portuguese citizens), provided that they present the European Health Insurance Card (issued in the country of origin) and their passport or ID document.

In general, pharmacies are open to the public on weekdays between 9.00 and 19.00 (some are closed for lunch between 13.00 and 15.00), and on Saturdays from 9.00 to 13.00. They are marked by a flashing green cross, when open at night. All have information about the closest pharmacies that are open at night posted on the door.

Portugal’s privileged geographic positioning makes it a stopover point for many foreign airlines at airports throughout the country, which are in:
ANA – Aeroportos de Portugal, SA regulates the operation of airports in Portugal, and provides information on departures and arrivals at as well as the transport available to reach the centre of the nearest towns.
If you want to travel with a bicycle it is advisable to contact the airline before travelling. In doing so, you will be informed of the costs, limitations, procedures and documents required for travelling without any hitches.
By car
Portugal has a good road network comprising Motorways (AE), Main Itineraries (IP), Complementary Itineraries (IC), National Roads (EN) and Municipal Roads.
There are two types of Motorways:
- the traditional motorways with toll booths, where payment is made in cash or by bank card. These motorways also have Via Verde, an electronic toll system that allows payment by bank debit, and is intended only for holders of a Via Verde transponder, previously purchased at respective sale points (;
- and tolls exclusively for electronic use, where the payment system is exclusively electronic, the passage of vehicles is detected through portals at the start of the roads, identified by the reference "Electronic toll only". For more information on toll-roads and forms of payment see
Car rental services can be found at airports, at international railway stations, and in main towns and cities.
It is possible to hire vehicles with automatic or adapted gears, for drivers with mobility problems, or who simply prefer it.
To rent a car you must:
- be over 21 or 25 years old, depending on the rental conditions of each company;
- have identification (identity card for citizens of the EU, or a valid passport for other nationalities);
- hold a valid driving license for more than one year.
By bus
It is also possible to get to Portugal by bus. International routes to Portugal are operated by the companies Eurolines ( and Intercentro (
Regular bus services connect all cities, towns and main locations in Portugal. For detailed information on routes, schedules and prices, see Rede Nacional de Expressos at
CP - Trains of Portugal (, provides a vast network of trains covering the entire Portuguese mainland, also ensuring international connections to Vigo, Madrid and Paris.
Several options are available to meet the needs of each traveller:
- the top-of-the-range "Alfa Pendular" trains are the fastest and most comfortable rail link between Lisbon and the Algarve, and to the north of the country, to Porto or Braga, stopping in Coimbra.
- The "Intercidades" intercity service provides links between Lisbon-Porto-Guimarães, Lisbon-Guarda, Lisbon-Covilhã, Lisbon-Évora-Beja and Lisbon-Faro.
- the Sud-Express and the Lusitania sleeper train carry out international rail links to Lisbon.
- a vast network of regional, interregional and suburban trains ensure a wide coverage of the entire national territory.
Read the conditions for transporting bicycles on trains at:
When planning your trip, you can find information and advice on access, assistance and accessible transport for your trip and stay in Portugal, here. Before travelling, we suggest that you first obtain detailed information regarding the services you will require.
In Portugal, many hotels offer adapted rooms for people with special needs; there are also hotel units that endeavour to provide fully adapted services and accommodation. However, direct contact with the establishment is advised for more information on the type of equipment and facilities available. On, accommodation that is accessible to persons with reduced mobility is marked as "Accessible", under Features and Services.
Public transport
Public transport has, as a rule, seats reserved for people with special needs, although not all are accessible to wheelchair users.
In Lisbon, Carris offers a Reduced Mobility Service on Regular Public Service lines. Most buses have a lowered floor between pavements and doors; around half are equipped with full accessibility facilities for passengers with reduced mobility, having space for wheelchairs, backrests and ramps.
More information on
In Porto, STCP has a fleet of accessible urban buses and offers buses equipped with a ramp and a place reserved for wheelchairs. All have lowered floors and allow pushchairs to remain open.
More information at
Lisbon and Porto Underground
Lisbon Metro (Lisbon underground) has stations with full accessibility for passengers with reduced mobility. The blind can travel with their dogs, provided they have a leash and muzzle.
Porto Metro is fully accessible to people with reduced mobility.
All Portuguese airports have adapted sanitary facilities and transfers for people with special needs. Upon request, MyWay, a personalised assistance service for passengers with reduced mobility travelling in the EU, may also be made available. It includes mobility-enhancing mechanical resources, ladders and conveyors, lifts, suitable signage and orientation, as well as trained professionals who provide full assistance.
More information on
Transtejo and Soflusa, which carry out the crossing of the Tagus River between Lisbon and the south bank, offer some boats with the appropriate equipment to receive people with special needs.
For more information contact +351 210 422 411 / +351 808 20 30 50
CP-Comboios de Portugal offers the SIM - Integrated Mobility Service, through a call centre - +351 707 210 746 / +351 707 210 SIM, and is available 24 hours, every day of the year, for information as well as to provide the service. Through this service, the Customer with special needs will be able to obtain information on the accessibility of trains and in stations, assistance service on boarding, travelling and on arrival, among other services.
More information at
Fertagus, which serves the Lisbon Metropolitan Area, has carriages equipped for the use of wheelchair users. Most railway stations provide access to boarding platforms via lifts and / or ramps.
Contact: Tel. +351 707 127 127.
There are taxis adapted to the needs of those with reduced mobility in the cities of Lisbon, Faro and Porto, among others. These new taxis adapted for the transport of persons with reduced mobility are equipped with boarding platforms, adapted seat belts, and wheelchair fastening devices or a door with a wider opening angle. These taxis can be found at airports and / or upon request when calling a taxi. See contacts at
If the person has some form of motor, sensory or intellectual disability but still holds a valid driving license, in Portugal he / she may drive, provided that any restrictions or adaptations that apply to the situation are complied with.
EU-issued parking cards for persons with disabilities of any type issued by any Member State are recognised in Portugal. Disabled parking spots are identified with signage. Parking in other spaces is allowed, in case of absolute necessity, provided that it is for short periods of time and without obstructing the normal and free movement of pedestrians and vehicles.
For more information, contact
Citizens of the European Union, Iceland, Liechtenstein, Norway and Switzerland only require an ID card to enter Portugal.
For stays of 90 days or less, a passport valid for a period longer than three months after the end of the stay is required for visitors from Albania, Andorra, Antigua and Barbuda, Argentina, Australia, Bahamas, Barbados, Bosnia and Herzegovina, Brazil, Brunei, Chile, Colombia, Costa Rica, Dominican Republic, El Salvador, Georgia, Grenada, Guatemala, Honduras, Marshall Islands, Solomon Islands, Israel, Republic of Macedonia, Monaco, Montenegro, Nicaragua, New Zealand, New Zealand, Palau, Panama, Paraguay, Peru, Kiribati, Samoa, Saint Lucia, Saint Vincent and the Grenadines, Saint Vincent and the Grenadines Saint Kitts and Nevis, Saint Kitts and Nevis, Saint Vincent and the Grenadines, Serbia, Seychelles, Singapore, East Timor, Tonga, Trinidad and Tobago, Tuvalu, Ukraine, Uruguay, Vanuatu, Venezuela, Special Administrative Regions of the People's Republic of China in Hong Kong and Macao and the Territorial Authority of Taiwan.
Citizens from states not mentioned above, need a visa to enter Portugal, which can be requested from the Consulate or Embassy of Portugal in their country, for stays of up to a maximum of 90 days.
Under the terms of the Convention implementing the Schengen Agreements, passengers travelling to and from another Schengen State, understood as an internal flight, do not require a new visa.
More information at:
Request for visas-
Serviço de Estrangeiros e Fronteiras (SEF)- Immigration and Borders Service -
In an emergency, dial 112, the national emergency number. The call is free and the service is available in three languages: Portuguese, English and French.
National Republican Guard (GNR) - General Command: +351 213 217 000
Public Security Police (PSP) - Transit: +351 217 501 200
Civil Protection - Tel.: +351 214 247 100
Forest Protection - Tel.: 117

The region is served by the Sá Carneiro Airport in Porto.
Sá Carneiro Airport:
Telephone: +351 229 432 400
If you are transporting a bike, it is advisable to contact the airline company before travelling. That way, you will know the costs, limits, procedures and necessary documents for a hassle-free departure.
The region has great roadways, intersected by motorways and other lesser roads that provide access to the entire North region of Portugal. Be aware of the fact that the region is vast and diverse.
From Porto, Coimbra, Aveiro, Lisbon or even the Algarve, it is always possible to travel to the North. The Rede Expressos offers several daily connections to most of the major northern locations in tandem with regional transportation companies.
Travelling by train to the northern regions is one of the most interesting options, and CP – Comboios de Portugal offers several scheduled times and connections between major locations. The railway also offers tourist programmes during certain times of the year and for events and festivals.
Check the requirements for transporting bicycles by train at:
Medical Assistance
If medical assistance is necessary, head to the local health centre since hospital emergency rooms should only be used in serious situations:
Centro Hospitalar do Porto: (+351) 222 077 500
Hospital de São João (Porto): (+351) 225 512 100 |
Hospital da Póvoa de Varzim: (+351) 252 690 600
Centro Hospitalar Tâmega e Sousa (Amarante): (+351) 255 410 500
Hospital de Santa Maria Maior de Barcelos: (+351) 253 809 200 |
Hospital Conde de Bertiandos (Ponte de Lima): (+351) 258 909 500
Hospital de Braga: (+351) 253 027 000
Centro Hospitalar do Nordeste (Bragança): (+351) 273 310 800
Hospital Distrital de Chaves: (+351) 276 300 900
Hospital da Senhora da Oliveira ( Guimarães): (+351) 253 540 330 |
Hospital Pedro Hispano (Matosinhos): (+351) 229 391 000 |
Hospital São Miguel de Oliveira de Azeméis: (+351) 256 600 800
Hospital D. Luiz I (Peso da Régua): (+351) 254 320 430
Hospital de Proximidade de Lamego: (+351) 254 609 980
Hospital S. Sebastião (Santa Maria da Feira): (+351) 256 397 700
Centro Hospitalar do Médio Ave (Santo Tirso): (+351) 252 830 700 / (+351) 252 858 986 |
Hospital de Santa Luzia (Viana do Castelo): (+351) 258 802 100 |
Centro Hospitalar de Vila Nova de Gaia: (+351) 227 865 100 |

Portugal's central region is served by 2 airports: Sá Carneiro Airport, in Porto, and Humberto Delgado Airport, in Lisbon. Aveiro and Óbidos are located 40 km from Porto and Lisbon airports, respectively.
Sá Carneiro Airport, Porto:
Humberto Delgado Airport, Lisbon:
Bookings: 707 205 700 (local number)
If you’re transporting your bike, it's advisable to contact your airline before travelling. This will make sure that you are aware of the costs, limitations, procedures and documents required to embark without delay.
Central Portugal has an extensive and solid network of road links, such as motorways, main roads, secondary routes, national highways and municipal roads The payment of electronic tolls is mandatory on some routes. Find out more about how they work here: Regular bus services connect all of Portugal's cities, towns and main districts. Browse the National Coach Network for detailed information about routes, timetables and prices, available at:
Rail transport is another option for anyone wanting to visit the region. CP - Comboios de Portugal runs a huge network of trains covering all of continental Portugal.
CP – Comboios de Portugal
View the conditions for transporting bikes on trains at:
Medical Assistance
If you require medical assistance you should go to a local health centre, as hospital emergency services should only be used in serious situations:
Baixo Vouga – Aveiro Hospital Centre: (+351) 234 378 300
Coimbra Hospital and University Centre: (+351) 239 400 400
Tondela – Viseu Hospital Centre: (+351) 232 420 500
Guarda District Hospital: (+351) 271 200 200
Pêro da Covilhã Hospital: (+351) 275 330 000
Amato Lusitano Hospital: (+351) 272 000 272
Santo André Hospital – Leiria Hospital Centre: (+351) 244 817 000

The region is accessible via Lisbon and Faro airports.
Lisbon Airport:
Tel.: +351 218 413 500 (General)
Faro Airport:
Tel.: +351 289 800 800 (General)
Tel.: +351 289 800 801 (Information on flights until midnight)
Tel.: +351 289 800 617 (Information on flights after midnight)
If you are transporting your bicycle it is advisable to contact the airline before traveling in order to find out the costs, limits, procedures and documents required for shipment without setbacks. At Faro Airport, there are 3 areas equipped with bike assembling and dismantling gear (1 in the public check-in area and 2 in the luggage collection room).
The Alentejo is a very large region with good connections to other Portuguese regions, the cities of Lisbon and Faro and with the Spanish border. Its extensive road network is to easy to travel by by bus or rental car.
There are several daily comfortable connections from Lisbon and the Algarve to numerous main locations in the region, operated by Rede Expressos.
Rail transportation is another alternative for those who want to visit the region. CP, Portuguese Railways, provide a vast network of railway which covers the whole country.
Find out more about traveling with bikes on board the trains on:
Medical Assistance
If you need medical assistance call the local Health Center. Hospitals emergency services should only be used for serious incidents:
Hospital José Joaquim Fernandes (Beja) +351 284 310 200
Hospital do Espírito Santo (Évora) +351 266 740 100
Hospital de Santa Luzia (Elvas) +351 268 637 200
Hospital Dr. José Maria Grande (Portalegre) +351 245 301 000
Hospital do Litoral Alentejano (Santiago do Cacém) +351 269 818 100
Hospital Distrital de Santarém +351 243 300 200

egular travels are ensured by national airlines, making this region a privileged departure and arrival spot.
Faro Airport:
Tel.: 289 800 800 (General)
Tel.: 289 800 801 (Information on flights until 00:00 a.m.)
Tel.: 289 800 617 (Information on flights after 00:00 a.m.)
If you are travelling with your bike, please contact the airline prior to travelling. That way, you will know about costs, limits, procedures and required documentation for boarding without setbacks. The Faro Airport has 3 areas with equipment for bike assembly and disassembly (1 in the check-in area and 2 in the baggage claim area).
Due to its peripheral location, the Algarve has good internal connections to other Portuguese cities and relies on a wide road network, appropriate for travelling by bus or using rental cars. For more information about toll payment at Via do Infante, please click here.
Train transportation is another alternative to those who intend to visit the Algarve. The CP - Comboios de Portugal offers a wide network of trains ensuring national territory coverage.
For more information on bike transportation by train, please visit:
Medical Assistance
If you find yourself in need of medical assistance, please go to the nearest Health Centre, as Hospital emergency services must only be used under serious circumstances:
Hospital Distrital de Faro: (+351) 289 891 100 / (+351) 289 802 555 |
Hospital Privado Santa Maria de Faro: (+351) 289 892 040 |
Hospital de Portimão: (+351) 282 450 300 |
Hospital Particular do Algarve: (+351) 282 420 400 |
Hospital de Lagos: (+351) 282 770 100 / (+351) 282 770 116 |